Languages:  Chinese Simplified  English  


FREE SHIPPING
on all orders over $50.00

Shipping & Returns

Free express shipping
We are now offers free express shipping for all entitled orders. The shipping charges will be automatically waived where applicable during your checkout process for all qualifying orders as stated on the bottom of this page. Hurry! Enjoy free express shipping for your order now!

How long to dispatch my order?
All orders are processed and dispatched from our warehouse in within 1 business day, we will keep you updated with the status of your order and also the tracking number of the parcel. From there, you will receive your order as per the shipping schedule and may track your parcel online on a real time basis.

Delivery to work addresses
Yes, we can deliver to a workplace or a residential address, whichever is the most convenient for you.

Tracking your Order
A notification will be sent to your email after we have shipped your item out. It includes your item’s tracking number and other further details.

Delivery to P.O. Box address
We are regret that we are unable to deliver to P.O. box address, as the courier service requires recipient to sign for the parcel.

Customs and import duties for orders placed from outside Malaysia
If you are placing an order from outside of Malaysia, please note that customs and import duties may be applicable depending on your country. We are glad to say that most of our customers were not charge any customs or duties so far, however if it is applicable when your order arrived in your country will be your responsibility. If you are planning to purchase a large order, it may be a good idea for you to check with your local authority.


Domestic shipping (Malaysia)

We are able to accept order and deliver to anywhere in Malaysia. We will dispatch all orders in within Malaysia via Poslaju worldwide express right to your doorstep; you will be receiving a tracking number from us once your order has been dispatched in within 1 business day. 


Peninsular Malaysia

Method

Total order amount

Shipping charges

Duration

Poslaju express

Less than RM100

RM8.00 flat

1-4 working days

Poslaju express

RM100 or more

Free

1-4 working days


Sabah, Sarawak, Labuan

Method

Total order amount

Shipping charges

Duration

Poslaju express

Less than RM100

RM8.00 flat

1-4 working days

Poslaju express

RM100 or more

Free

1-4 working days

 
*Please note that RM (Malaysian ringgit) is the default currency for our online store. If you would like to convert it into any other currency, please feel free to contact us directly here, we will get back to you in within 24 hours.

 

RETURN POLICY
We promise to EXCHANGE* any items that you are not completely satisfied to fulfilled our aims to provide highest quality of service and achieve 100% satisfactory to our loyal customers. Do return/post it back to us within 1 working days from the date of purchase. Return beyond this time period strictly will not be entertained.

*EXCHANGE REQUIREMENT: Item is deemed UNFIT to be used due to Manufacturer's defect or DOA(Dead on Arrival). Returned item must also be in good condition, scratch-free or any way meet the term "FIT FOR RESALE".

Monies will not be refunded at all. Customers are allowed to choose another item if the defected items are no longer in stock. Buyers are only allowed to choose items either the same price or higher price for the replaced items. For examples: the price for the new item is higher than the defected item, buyers would have to top up the remaining amount plus the postage fees(if applicable).

1. Sales items are strictly not allowed for refund.
2. Please include at least 2 pictures of the defected item to our email.
3. Cost of shipping is bear by customers for the return and the original shopping cost will not be refund.
4. Please be aware that items can only be returned when it meet the EXCHANGE criteria above.
5. Perfect Wellness Enterprise reserves all rights to reject any request for return policy if they don't meet the all the criteria above.

Back